The Easiest Way to Get the Right Bay Curtain Track
For most customers, the quickest and easiest way to get a price and order is through our normal online ordering process.
It takes you through the important choices step by step, gives you your price as you go, and makes sure I have the information I need to make your track correctly.
For Most Customers, Online Ordering Is All You Need
You don’t need to wait for me to prepare a quotation or work through your order by email.
Get Your Price Straight Away
Choose your track and work through the options on the website. Your price is calculated as you go, so there’s no need to wait for me to prepare a separate quotation.
Guided Step by Step
The order form asks the questions I need answered and guides you through the different choices in a logical order.
Personally Checked by Me
I personally review every completed bay curtain track order before it goes into production.
What if I’ve made a mistake or something doesn’t look right?
Don’t worry. If something in your completed order looks unusual, incomplete or inconsistent, I’ll contact you before I make the track.
That’s one of the reasons I’ve built the ordering system this way. The form collects the information I need, and I still carry out the final human check before your track goes into production.
For most customers, there is no advantage in paying for additional ordering help.
The normal website ordering process has no additional ordering charge and is the route I’d recommend using wherever possible.
Personal Ordering Service
If you’d rather not work through the ordering process yourself, I can work through it with you personally by email.
This service is for customers who would like me to spend time looking through the information they’ve supplied and personally guide them through the decisions needed to prepare their order.
- I’ll review the information you send me about your bay.
- I can review photographs, drawings and measurements you’ve supplied.
- I’ll help identify any information that’s missing or needs clarifying.
- I’ll guide you through the ordering decisions I need from you.
- I’ll help turn the information we’ve agreed into an order.
- The service includes up to five personal email replies from me where required.
Help With Ordering – Rather Than Choosing For You
The Personal Ordering Service is designed to help you order the curtain track you’ve chosen correctly.
I’ll explain the options and guide you through the decisions I need from you, but I won’t make personal style or product choices on your behalf.
If you’re still deciding which curtain track is right for you, our product pages and buying guides are the best place to start.
Email Only
The Personal Ordering Service is provided by email rather than telephone. This means photographs, drawings, measurements, questions and the decisions we make are all kept together in writing while I prepare your order.
A Note About Measurements
I can review the measurements and other information you send for anything that appears unusual, incomplete or inconsistent. However, I can’t independently verify from photographs that measurements have physically been taken correctly.
You remain responsible for supplying accurate measurements for your made-to-measure track.
Personal Ordering Service
This is a separate charge for the additional time involved in personally working through your order with you.
The £45 Is Separate From the Price of Your Curtain Track
The £45 service fee is separate from the price of your curtain track and is not a deposit or part-payment towards it.
If you subsequently place an order, the £45 will not be deducted or credited against the cost of your track.
Please only purchase the Personal Ordering Service if you’re happy with this arrangement. Our normal website ordering process remains available with no additional ordering charge.
I’d recommend reading how the service works before purchasing.
Happy to Order Online?
That’s still the simplest route for most customers.
Choose your bay curtain track, work through the questions and get your price as you go. I’ll personally review your completed order before it goes into production.
Start My Personal Ordering Service
Complete the short form below to purchase my Personal Ordering Service for £45.
How the Personal Ordering Service Works
The Personal Ordering Service is for customers who would like some extra one-to-one help working through their bay curtain track order.
For £45, I’ll personally work through the ordering process with you by email, using the photographs, drawings, measurements and other information you provide.
What I’ll Help You With
I’ll review the information you’ve sent and guide you through the practical decisions I need from you to prepare your order.
This can include:
- reviewing photographs, drawings and measurements you’ve supplied
- identifying information that’s missing or needs clarifying
- helping you understand the practical options relevant to your order
- explaining what information or measurements I need from you
- pointing out anything that appears unusual or inconsistent
- helping turn the information we’ve agreed into an order
The service includes up to five personal email replies from me where required.
Most orders won’t necessarily need all five. The aim is simply to give us enough time to work through your order properly.
The Service Is Provided by Email
The Personal Ordering Service is provided by email rather than telephone.
This keeps your photographs, drawings, measurements, questions and my replies together in writing, so we both have a clear record of the information used to prepare your order.
You Still Make the Choices
I’ll explain the options relevant to your order and help you understand the practical consequences of those choices, but I won’t make personal style or product choices on your behalf.
Think of the Personal Ordering Service as one-to-one help ordering the curtain track you’ve chosen, rather than an interior design or product-selection service.
If you’re still deciding which curtain track you want, our product pages and buying guides are the best place to start.
About Your Measurements
I’ll review the measurements and other information you send for anything that appears unusual, incomplete or inconsistent.
However, I can’t independently verify from photographs or drawings that a measurement has physically been taken from the correct position or recorded accurately.
You therefore remain responsible for supplying accurate measurements for your made-to-measure curtain track.
If something doesn’t look right while I’m working through your information, I’ll raise it with you rather than simply proceeding.
The £45 Service Fee
The Personal Ordering Service costs £45.
This pays for the additional time involved in personally reviewing your information, corresponding with you and helping prepare your order.
The £45 service fee is separate from the price of your curtain track. It is not a deposit or part-payment towards a track.
If you subsequently place an order, the £45 will not be deducted or credited against the cost of your track.
Our normal website ordering process remains available with no additional ordering charge.
Your Right to Cancel
Because you’re purchasing the Personal Ordering Service online, you normally have 14 days from the day the service contract is entered into to cancel it.
You don’t have to wait 14 days before I start helping you.
If you’d like me to begin straight away, you’ll be asked during payment to expressly request that I start providing the service during your 14-day cancellation period.
If you cancel before I’ve started work, you’ll receive a full refund of the Personal Ordering Service fee.
If you’ve asked me to start straight away and then cancel after work has begun, you’ll be charged only for the proportion of the Personal Ordering Service already provided. Any remaining amount will be refunded.
How the £45 Service Is Normally Divided
To make this as clear as possible, I normally divide the Personal Ordering Service into two stages:
Initial review and personal advice – £20
This covers reviewing the information you’ve submitted, including relevant photographs, drawings, measurements and answers, considering any issues that need addressing, and preparing and sending my initial personal advice.
Follow-up help and preparation of your order – £25
This covers the remaining work required to clarify your requirements and help prepare your order, including up to four further personal email replies where required.
If you cancel part-way through the service, the amount charged will reflect the proportion of the Personal Ordering Service that has actually been provided.
For example, if I’ve completed the initial review and sent my first personal advice but no further work has been carried out, the initial £20 stage will normally have been provided and the remaining £25 will be refunded.
If further work has already been carried out when you cancel, the amount charged will reflect the proportion of the service actually provided.
Once the Service Has Been Completed
If you’ve asked me to begin during your 14-day cancellation period and the Personal Ordering Service has then been fully provided, your statutory right to cancel the completed service will end, provided you’ve given the required acknowledgement before the service begins.
You’ll be asked to confirm this clearly before making payment.
This doesn’t affect any other statutory rights you may have if the service itself hasn’t been provided with reasonable care and skill.
How to Cancel
If you want to cancel the Personal Ordering Service during your cancellation period, simply contact me and clearly tell me that you wish to cancel.
You don’t need to give a reason.
You can also use the statutory model cancellation form if you prefer.
Before You Purchase
Please only purchase the Personal Ordering Service if:
- you would like me to personally help you through the ordering process by email
- you’re happy to make the final product and style choices yourself
- you understand that you’re responsible for supplying accurate measurements
- you understand that the £45 service fee is separate from the price of your curtain track and won’t be deducted from a subsequent track order
If you’re happy to use our normal online ordering process instead, there’s no additional ordering charge, and I’ll still personally review your completed bay curtain track order before it goes into production.
