Terms & Conditions

Please read these product terms and conditions carefully as they set out the terms under which Ezecurtains Ltd makes all its products available to you ("Product Terms"). We will assume you have read and agree with our terms and conditions before buying online. When buying goods from our website or via an email invoice you enter an agreement with Ezecurtains Ltd, Unit A, 82 James Carter Road, Mildenhall IP28 7DE trading as www.ezecurtains.co.uk. The agreement will be concluded when you place the order.

1. Our Products:

a) Descriptions and photography

The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. 

b) Measurements

Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, or track. If you are unsure about any products or how to measure please use the many measuring guides on the website or use the contact form on the website for help before ordering.

However, if we believe you have made a genuine error with your order details or sizes. We guarantee to replace them for no cost to yourself.  We do reserve the right to refuse to remake an order. If we believe a deliberate mistake was made for the purpose of causing a loss to Ezecurtains Ltd (ezecurtains.co.uk).  We would in this situation provide a written report detailing the reasons behind this decision. 

2. Order processing and our contract:

a) Order cancellation or amendments

When ordering your goods you are agreeing to a legal binding contract. According to The Consumer Protection (Distance Selling) Regulations 2000, made to measure goods, e.g. custom made curtain tracks are excluded from this legislation and the 7 day cancellation rights do not apply.

Cancellations are however still possible and a full refund will be issued as long as your order has not already been put in to production.  Contact us using the contact form on the website as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production.

We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.  We will always do our best to help. This may incur an  additional charge.

b) After placing the order

Please check the order details on the email confirmation.

3. Prices:

The price you will pay is the price shown on the website and the email order confirmation we send you and on your email invoice (if ordered by email), the total price shown is the price you will pay including delivery.  This applies to the mainland UK. Excluding the Scottish Highlands. Scottish Highlands deliveries will incur a further charge. Please contact us for more information prior to placing an order via the website.

On receipt of your confirmation email check to ensure you are completely happy with the price of the goods ordered.

4. Payment

When ordering products from the ezecurtains.co.uk website we can only process your order when the goods ordered have been paid for in full by credit or debit card. You can pay on-line with all major credit cards, debit cards . Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. 

Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape.

This means you cannot inadvertently place an order through an unsecured connection.

5. Acceptance We have the right to cancel your order if:

1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an island or country where we do not deliver. We would deduct any card transaction charges incurred.
3) The goods ordered unbeknown to us have been discontinued. In this situation we would refund your whole payment.
4) A pricing error or typing error has occurred due to system failure within our database or website. 

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.

6. Delivery of your goods

We specify an estimated delivery time on the website prior to ordering. Also, in the order confirmation email. Delivery will be made to the address specified by you. Please note that we can only deliver products within mainland UK  (excluding Scottish Highlands). All deliveries will be made to you by our courier.

Please check your delivery for obvious damage before signing for delivery. If you think your goods may have been damaged. Then please don't accept the delivery and don't sign. The courier will return the goods to us. Also if possible please take a photo of the damage and forward it to us by email or our contact form.

We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We strongly advise you NOT TO BOOK A FITTER BEFORE you receive the product and that you have checked that there are no defects and that all parts are complete.

7. Defective and damaged goods

All Ezecurtains Ltd products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please use the contact form on the website to let us know as soon as possible. 

You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.

9. General

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes:

Your name
Address
Phone number
Email address
Goods Ordered

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.  This may disable some functions on the website. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us using the contact form on the website.